VITTAG provides a warranty to the first purchaser or gift recipient of any product from the date of purchase for the period specified in the Invoice or packing date in the bar code sticker on the product packaging.

In the unlikely event that a problem occurs with your Product within the warranty period due to a defect in materials or workmanship, we will, at our discretion, replace/repair it per the warranty terms & conditions stated herein. During normal handling, your Product may suffer abrasions, cuts, scratches, dents, or soil, which are not a part of the warranty claim. Certain parts of the products will show wear & tear and may need refurbishment or replacement. This wear & tear is not covered under the warranty. This warranty applies when the Product is used under normal conditions and for the purpose for which the product was designed.

VITTAG will replace or repair the defective Product (deemed defective per the terms and conditions of the warranty) within a reasonable period at its discretion. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by VITTAG’S warranty, and the applicability of the warranty.

For product replacement, manufacturing specifications are subject to change without prior notice. If the product is to be replaced and the product is discontinued or no longer available, or if the product is to be repaired and the spare parts of that particular model are not available, VITTAG, at its discretion, will offer a comparable or equivalent product at a special price.

In no event and under no circumstances will the company be liable for any direct or any special, indirect, or consequential damage under this Warranty Policy or otherwise, and the company’s liability for damages under this warranty shall not exceed the price paid (after discounts, if any), by the customer for the product(s) stated in the invoice.

This warranty excludes every condition and liability not expressly set out herein. Product locks and the security mechanism fitted on the Product are delaying devices. They are intended only to prevent accidental opening & cannot necessarily prevent theft of the Product & its contents, breakage, or entry by airline, airport personnel, or governmental authorities. Please inspect your product immediately after handling by anyone other than the customer.

Any disputes arising from the applicability/usage of this invoice or packing date on the bar code sticker on the product packaging are subject to Indian laws. The courts in New Delhi shall have exclusive jurisdiction.

Application of warranty

1. Vintage products are warranted against manufacturing defects in materials and craft in India only.
2. This carry-in warranty applies only when the product is used under normal conditions and for the purpose for which the product was designed to be used.

Please note that this warranty is not unconditional. This warranty does not cover:

FOR TRAVEL GEAR

1. Defects not reported within the given warranty period.
2. Damages caused by misuse (such as transportation of unusual items other than personal belongings and have extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water.
3. Powder coating, gold plating, and wood finish on locks, frames, channels, and all other metallic surfaces.
4. Replacement/repair of briefcase folios, suitcase divider flaps, and interlining.
5. Damages include zip bursts, cracks, dents, and heavy scratches to any components/surface.
6. Incidental & consequential damages, such as damage to or loss of use, time, or similar expenses.
7. Damage to the leather trimmings.
8. Damages attributable to work performed by anyone other than a Vittag Authorized Service Centre.
9. Damages caused by mishandling and abuse in transit.
10. In case of any physical damage resulting from, but not limited to, Accident/neglect, Misuse, Abuse, Malicious destruction, Ordinary wear and tear, or Acts of nature.
    
    

Special Mention.

Products will be accepted for suitable repairs only.

A replacement can be given if the company feels that repair is impossible.

In case of unavailability of the same product due to stock out / discontinuation, a similar product can be offered; a Credit voucher equivalent to the purchase price of the product from our website itself will be provided to facilitate the purchase of any product of choice.

In the unlikely event of shell breakage, which happens due to accidents, misuse, or negligence, the decision of the company will be final to replace the product / reject it.

Procedure to avail of the Warranty:

1. To avail of the Warranty, the customer needs to contact  – https://www.vittag.com/support/
2. The customer must provide necessary documents, including the duly filled up, signed & stamped copies of the valid invoice and photo(s) of the defective piece in soft copy.
3. The company respectfully reserves the right to determine whether or not Vittag’s warranty covers the problem. If the warranty applies, the customer will be provided a replacement product at Vittag’s expense, including any cost required to ship a replacement product to the customer. The customer will bear the cost of delivering the defective Product to Vittag.
4. If the product is to be replaced and discontinued or no longer available, Vittag, at its discretion, will offer a comparable or equivalent product at a special price.
5. Replacements are typically delivered within a reasonable period. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a particular period. Actual delivery time depends on the carrier & shipping distance and may vary. We are unable to ship to P.O. Boxes. All items will be shipped only to a valid address with zip codes/pin codes.
6. Delivery to some remote addresses may not be possible due to the limited reach of the shipping carrier. The replacement order will be shipped after the necessary verification has been completed.
   
   

To contact us:

1. Call our Customer Service representative at our Toll-free number, 18005728224
2. Visit our service page – https://www.vittag.com/support/